Our commitment to our guests
The Government of Mauritius has gained the upper hand in the fight against COVID-19, whose first cases were reported on 20 March 2020. The phased easing of lockdown has been going on smoothly since 15 May. This is great news across all sectors of the economy, including hospitality, with Mauritius looking forward to reclaiming its place among the world’s top tourist destinations.
Beachcomber Resorts & Hotels is actively preparing for the post-COVID-19 period and reopening of its eight resorts. As a pioneer and historical leader in the hospitality industry in Mauritius, the Group has set new standards and developed the SAFE PLACE label in partnership with LIBA, an ISO 17025 accredited international bioanalytical laboratory. Hygiene and health safety are part of the Group’s DNA and are strictly defined in the relevant policy. They are formalised through stringent protocols and procedures monitored by reputable agencies like SGS, QuantiLab and LIBA. The Group has taken the lead in terms of health requirements with the SAFE PLACE certification. The aim is to better protect guests and Artisans while enhancing its response to new health, hygiene, safety and environmental requirements, considering that the COVID-19 crisis has heightened the level of precautionary measures.
Health practices in all Beachcomber hotels comply with strict cleanliness and hygiene standards. All their teams are subject to health screening. A nurse or doctor is on call at the infirmary of each resort. The Artisans follow ongoing training on preventive health measures. The cleaning and disinfection protocol strictly aligns with World Health Organisation (WHO) recommendations. In accordance with the highest health standards, the most frequently touched surfaces in rooms are thoroughly cleaned and SARS-CoV-2 (COVID-19) PCR tests are available.
Maximum health safety
Beachcomber Resorts & Hotels has also redesigned the guest journey in order to ensure maximum health safety. Face masks are recommended in situations where social distancing cannot be adequately maintained. The table layout has been changed in restaurants to limit physical contact. Consequently, table and à la carte service will be prioritised over self-service buffets. Guests will be required to take a shower before receiving a spa treatment and the number of people allowed in fitness centres at any one time will also be limited. Hand sanitiser and floor markers will also be used.
Beachcomber has always been committed to the well-being of its loyal guests. The Group has already taken various health and safety measures, such as HACCP certification of its hotels, annual legionella risk assessments, continuous water quality testing and annual air quality monitoring by SGS and QuantiLab. The SAFE PLACE certification provides additional guarantee that Mauritius remains the world’s best holiday destination for its quality of service and beautiful natural environment as well as the high level of safety offered to holidaymakers throughout their stay. Foreign visitors who are fond of Mauritius are welcome to visit Beachcomber hotels for the most exclusive and relaxing holiday experience.
For our clients who have already booked their stay
We kindly ask our clients who have made bookings with one of our partners (e.g.: travel agency, tour operator or Online Travel Agency) to contact their respective sales point to be informed of the exact cancellation conditions.
We also kindly request our clients who have made direct bookings online with Beachcomber (www.beachcomber.com) to contact our special team at the following email address: firstname.lastname@example.org. Our team members will attend to their queries.
Reopening of Beachcomber resorts
We are closely following government instructions regarding borders reopening and resumption of flights. The reopening plan of our hotels will be implemented accordingly.