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mauritius beachcomber resorts and hotels covid 19

General information about COVID-19

COVID-19 – National lockdown in Mauritius

The magnitude of the COVID-19 outbreak has reached a staggering and unbelievable point those last weeks and even more those last days, hitting all five continents and 150 countries. Mauritius was spared till now, but the first cases have been identified on the island this week. The Mauritian government has imposed a national lockdown for two weeks since Friday, 20 March 2020 at 6 a.m. (local time). Only key services will be operating during this period.

Borders are now shut

Mauritius has shut its borders on Thursday, 19 March 2020, until further notice. Outbound flights are permitted so that travellers willing to leave Mauritius, especially foreigners going back to their respective countries, can do so. Only cargo flights are now authorised to land. 

Health protocols in Beachcomber hotels

In this context of global health crisis, ensuring the safety and comfort of our clients and artisans is the priority of Beachcomber. Our ‘Safety & Health Policy’ clearly states that we always remain committed to ensuring a safe and sound environment for our teams, our clients and our partners. We have pledged to enforce the following principle: prioritise safety and health in every aspect of our operations.

In line with the above, we have reinforced hygiene practices and the health protocol in all our hotels since the end of January. A surveillance and early warning system is operational since the 28th of January. Information about preventive measures regarding the COVID-19, including official communiqués and leaflets from the Ministry of Health, have been shared with the teams in our hotels and are always updated by taking into account the latest information about the outbreak.

We have provided antibacterial gels and thermometres as well as protective face masks to all our hotels. In order to enhance hygiene levels, we highly encourage our teams as well as our clients to respect key guidelines, such as washing hands frequently and avoiding close contacts.

Our safety measures have been reinforced following those first cases of contamination on the Mauritian territory. In order to better protect our clients and our artisans, we have decided to temporarily close the following : Spa, Kids Club, Fitness centre and Hammam. 

Over and above all such measures, we are collaborating fully with the Mauritian authorities. All the recommendations are fully and strictly implemented. Public health professionals are granted full access to our hotels for a follow-up with our clients whenever necessary. The preventive measures implemented by the Mauritian government are certainly comforting for all travellers. All the recommendations of the World Health Organisation are also strictly observed.

A crisis committee comprising of the CEO and the top management of the Group has been set up several weeks ago at the Beachcomber Resorts & Hotels headquarters. This committee has daily meetings to assess the situation as it unfolds so as to manage it to the best of our capabilities.

For our clients who have already booked their stay

We kindly ask our clients who have made bookings with one of our partners (e.g.: travel agency, tour operator or Online Travel Agency) to contact their respective sales point to be informed of the exact cancellation conditions.

We also kindly request our clients who have made direct bookings online with Beachcomber (www.beachcomber.com) to contact our special team at the following email address: booking.assistance@beachcomber.com. Our team members will attend to their queries.

For our clients already in Mauritius and who wish to extend their stay

As we are facing an unusual situation, Beachcomber Resorts & Hotels will offer flexible conditions to clients wishing to extend their stay and in case they are not able to find a seat to fly back at the scheduled date for example.

We could however consider relocating a client to another Beachcomber hotel, and in such circumstances, our dedicated artisans will fully assist the clients to make sure they have the most enjoyable Beachcomber experience.

Our protocol if presence of COVID-19 is confirmed in a Beachcomber hotel

The health and safety of our clients and artisans is our highest concern. If a case of COVID-19 is confirmed in a Beachcomber hotel, we will immediately implement our Emergency Preparedness and Response Plan in close collaboration with the health authorities of Mauritius. The guidelines of those health authorities will also be observed in order to provide the necessary medical care to the contaminated person and to avoid propagation of the virus.

20 March 2020

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