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mauritius beachcomber resorts and hotels covid-19

MAURITIUS WELCOMES YOU

Nuestro compromiso con nuestros huéspedes 

En los Complejos & Hoteles Beachcomber siempre ha sido muy importante asegurar un entorno seguro y sano para nuestros Huéspedes y Artesanos. Esto se establece claramente en nuestra Política de Seguridad & Salud y es parte de nuestros numerosos procedimientos y protocolos de seguridad. En respuesta a la crisis actual del COVID-19, hemos implementado estándares y salvaguardas más estrictos antes de la reapertura de nuestros complejos. Nuestro Grupo se ha asociado con LIBA, un laboratorio bioanalítico internacional acreditado por ISO 17025, para confirmar a todas las partes interesadas de las prácticas de seguridad e higiene y  las medidas que hemos tomado por medio de nuestra etiqueta LUGAR SEGURO.  Estamos reabriendo nuestras propiedades y deseamos tranquilizar a nuestros socios, equipos y turistas asegurándoles que les estamos brindando el entorno más seguro, el total cumplimiento de las medidas sanitarias establecidas por las autoridades locales, las recomendaciones de la OMS y las mejores prácticas de la industria.


Máxima seguridad sanitaria 

El Grupo ya ha tomado varias medidas de salud y seguridad, como la certificación HACCP de sus hoteles, las evaluaciones anuales por el riesgo de legionela, y el monitoreo anual de la calidad del aire por parte de SGS y Quantilab. La certificación LUGAR SEGURO proporciona la garantía adicional de que Mauricio sigue siendo el mejor destino de vacaciones del mundo por su calidad del servicio y el precioso entorno natural, así como por su gran nivel de seguridad ofrecido a los veraneantes durante su estancia. Los visitantes extranjeros que aprecian Mauricio son bienvenidos a visitar los hoteles Beachcomber para disfrutar de la experiencia vacacional más exclusiva y relajante.

 

Medidas Generales

  • En todos los hoteles Beachcomber se han mejorado las medidas mediante un claro protocolo que cumple estrictamente con las recomendaciones de la OMS y las regulaciones sanitarias locales. 
  • Se privilegia el distanciamiento social recomendadas en situaciones donde el contacto físico es inevitable. 
  • Los desinfectantes de manos se encuentran disponibles para los huéspedes en los mostradores de recepción en todas las áreas comunes.
  • Las superficies más utilizadas en las habitaciones y en áreas comunes se desinfectan con químicos aprobados y utilizando equipos de limpieza innovadores. 
  • Disponibilidad de una enfermería en el complejo con un Oficial de Enfermería / o un Médico de Guardia las 24 horas del día durante los 7 días de la semana, operando con procedimientos bien definidos. 
  • Our Safe Place Champions readily available to provide any further assistance to Guests and explain sanitary protocols which are in place.
  • If a positive case is detected during the stay, Guest will be requested to self-isolate in a room for a period of at least 7 days.
  • The medical situation of the positive person will be assessed by the Ministry of Health teams and who will recommend for treatment in an hospital setting. The person may be transferred to an hotel-hospital, in a public hospital or in a private clinic depending on the medical situation.
  • At anytime following the detection of the positive case, a medical repatriation is possible at the guest's expense.

 

Viaje Artesano

  • Control de Salud de todos nuestros Artesanos a través del Cuestionario de Salud / Registro de Temperatura / Informe de Enfermedad, debidamente cumplimentado y monitoreado. 
  • Formación continua de nuestros Artesanos en Prácticas de Buena Higiene y Medidas Preventivas, con el apoyo de carteles y vídeos. 
  • Todos nuestros Contratistas / Proveedores de Servicios y Suministradores están debidamente informados sobre nuestras preocupaciones por una Higiene Mejorada y Medidas Preventivas. 

El viaje del invitado

un LUGAR SEGURO que inspira confianza para disfrutar

Los Complejos & Hoteles Beachcomber siempre han estado comprometidos con el bienestar de nuestros huéspedes. También hemos rediseñado el Viaje del Huésped para promocionar experiencias seguras e inolvidables.

Pre-arrival

  • In order to optimise communication with our Guests and help better prepare their stay, we offer the possibility to complete a Pre-registration form and Online Check-in prior to arrival. The hotel will do their utmost to attend to special requests. 


Transfer to hotel

  •  Our transport services and partners follow reinforced precautionary measures with vehicle cleaned and disinfected prior to each trip.


Arrival

  • A warm welcome from our team with our porter who will sanitise your luggage before it enters the room. 
  • Online Check-in on your own device is possible, with contact-less payments available.
  • We make sure all key cards are appropriately disinfected.

Rooms

  • Prior to arrival, your room has been deep cleaned and disinfected, with particular attention to all contact points.
  • We take extra care to meet our guests’ individual requirements. Generally, one Artisan will enter your room daily for cleaning, unless requested otherwise.
  • Digital Room directory, Brochures and Menu cards available in room via QR codes.
  • Paper collaterals generally available on request.

 

Bar & restaurants

  • Tables and chairs sanitised before and after each usage.
  • Menu and Bill folders also sanitised between each use.
  • A la carte service prioritised over buffets.
  • Buffet service, if available, will privilege live cooking stations and food plating.


Room service

  • Safe contactless room service delivery will be available if requested.
  • Room service menus offer a wider choice, featuring some of our local delights.


Spa

  • We request our Spa guests to take a shower before coming in for a treatment.
  • Complete cleaning and disinfection routine followed between each cabin use. 

 

Fitness

  • Frequent cleaning and disinfection will take place.  
  • Guests invited to wipe down equipment before and after use.

 

Water sports

  • Cleaning and disinfection of equipment and accessories after Guest use, with particular attention to lifejackets, snorkelling gears and key high touche areas.

 

Entertaining

  • As usual, parents required to fill in and submit the registration form.
  • Staffing ratio per age group categories would be applicable.
  • Activities per age group would be spread across different areas, promoting outdoor locations.
  • Kids will be encouraged to wash their hands frequently.
  • Kids Club area and toys cleaned and disinfected at frequent intervals.

 

Art of elegance

  • Clothes tried by guests segregated and steam cleaned before being placed back on display.
  • No change policy will be applied.

 

Golf Journey

  • Bookings required to be made in advance.
  • Golfer to use his own equipment.
  • Flag handling is prohibited and holes are raised with anti-sink disks.
  • Driving range area is spaced to ensure adequate social distancing.
  • There are no bins on the golf course. Golfers are required to put their waste in the bins at the Clubhouse.
  • No rake in the bunkers on the course. Ball can be played in the bunkers without raking after.

 

Departure

  • A contactless check-out is also possible, a room account Pre-departure bill together with a secure payment link can be sent by email.

 

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