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mauritius beachcomber resorts and hotels covid-19

MAURITIUS WELCOMES YOU

il nostro impegno nei confronti dei nostri ospiti

Per noi dei Beachcomber Resorts & Hotels, garantire un ambiente sicuro e igienico per i nostri Ospiti così come per i nostri Artigiani è da sempre della massima importanza. Ecco perché non solo lo abbiamo chiaramente stabilito nella nostra Safety & Health Policy (Politica di Sicurezza e Salute) ma fa anche parte dei nostri numerosi protocolli e procedure di sicurezza. Inoltre, in risposta all’attuale crisi sanitaria causata dal COVID-19, abbiamo implementato standard e misure di sicurezza rafforzate, prima ancora della riapertura dei nostri resort. Il nostro gruppo collabora inoltre con LIBA, un laboratorio bioanalitico internazionale accreditato ISO 17025, per confermare a tutte le parti interessate le pratiche e le misure di sicurezza e igiene messe in atto attraverso SAFE PLACE. Stiamo riaprendo i nostri resort e desideriamo rassicurare i nostri partner, i nostri teams e i nostri ospiti che l’ambiente che offriamo loro è non solo completamente sicuro, ma anche pienamente conforme alle misure sanitarie stabilite dalle autorità locali, alle raccomandazioni dell’OMS e alle migliori pratiche del settore.


Massima sicurezza sanitaria

Il Gruppo ha già adottato varie misure di salute e sicurezza, come la certificazione HACCP dei suoi hotel, valutazioni annuali del rischio legionella, test continui sulla qualità dell'acqua e monitoraggio annuale della qualità dell'aria da parte di SGS e QuantiLab. La certificazione SAFE PLACE offre un'ulteriore garanzia che Mauritius è e rimane la migliore destinazione turistica al mondo per la sua qualità del servizio e lo splendido ambiente naturale, nonché l'alto livello di sicurezza offerto agli ospiti durante il loro soggiorno. I visitatori stranieri che amano l’isola di Mauritius sono invitati a visitare gli hotel Beachcomber per vivere un’esperienza esclusiva e rilassante.

General Measures

  • Enhanced hygiene measures are in place in all Beachcomber hotels through clear protocol, which strictly complies with World Health Organisation recommendations and local sanitary regulations.  All key high touch points in Guest areas are sanitised multiple times a day, including with use of electrostatic sprayers.
  • Social distancing is privileged with a maximum number of guests allowed to attend certain activities at any one time. Guests reminded of social distancing to be kept through markings on floor at strategic locations.
  • Hand sanitisers are available on reception desks in all common areas for use by guests.
  • Availability of an Infirmary on the resort with a Nursing Officer / else a Doctor on call.
  • Our Safe Place Champions readily available to provide any further assistance to Guests and explain sanitary protocols which are in place.
  • If a positive case is detected during the stay, Guest will be requested to self-isolate in a room for a period of at least 7 days.
  • The medical situation of the positive person will be assessed by the Ministry of Health teams and who will recommend for treatment in an hospital setting. The person may be transferred to an hotel-hospital, in a public hospital or in a private clinic depending on the medical situation.
  • At anytime following the detection of the positive case, a medical repatriation is possible at the guest's expense.

Il Percorso dei nostri Ospiti

un luogo sicuro che ispira fiducia per il tuo divertimento

Beachcomber Resorts & Hotels si impegna da sempre per il benessere dei propri ospiti. Ecco perché abbiamo rivoluzionato il nostro Guest Journey (Percorso Ospiti) per assicurarvi un’esperienza sicura quanto indimenticabile. 

Pre-arrival

  • In order to optimise communication with our Guests and help better prepare their stay, we offer the possibility to complete a Pre-registration form and Online Check-in prior to arrival. The hotel will do their utmost to attend to special requests. 


Transfer to hotel

  •  Our transport services and partners follow reinforced precautionary measures with vehicle cleaned and disinfected prior to each trip.


Arrival

  • A warm welcome from our team with our porter who will sanitise your luggage before it enters the room. 
  • Online Check-in on your own device is possible, with contact-less payments available.
  • We make sure all key cards are appropriately disinfected.

Rooms

  • Prior to arrival, your room has been deep cleaned and disinfected, with particular attention to all contact points.
  • We take extra care to meet our guests’ individual requirements. Generally, one Artisan will enter your room daily for cleaning, unless requested otherwise.
  • Digital Room directory, Brochures and Menu cards available in room via QR codes.
  • Paper collaterals generally available on request.

 

Bar & restaurants

  • Tables and chairs sanitised before and after each usage.
  • Menu and Bill folders also sanitised between each use.
  • A la carte service prioritised over buffets.
  • Buffet service, if available, will privilege live cooking stations and food plating.


Room service

  • Safe contactless room service delivery will be available if requested.
  • Room service menus offer a wider choice, featuring some of our local delights.


Spa

  • We request our Spa guests to take a shower before coming in for a treatment.
  • Complete cleaning and disinfection routine followed between each cabin use. 

 

Fitness

  • Frequent cleaning and disinfection will take place.  
  • Guests invited to wipe down equipment before and after use.

 

Water sports

  • Cleaning and disinfection of equipment and accessories after Guest use, with particular attention to lifejackets, snorkelling gears and key high touche areas.

 

Entertaining

  • As usual, parents required to fill in and submit the registration form.
  • Staffing ratio per age group categories would be applicable.
  • Activities per age group would be spread across different areas, promoting outdoor locations.
  • Kids will be encouraged to wash their hands frequently.
  • Kids Club area and toys cleaned and disinfected at frequent intervals.

 

Art of elegance

  • Clothes tried by guests segregated and steam cleaned before being placed back on display.
  • No change policy will be applied.

 

Golf Journey

  • Bookings required to be made in advance.
  • Golfer to use his own equipment.
  • Flag handling is prohibited and holes are raised with anti-sink disks.
  • Driving range area is spaced to ensure adequate social distancing.
  • There are no bins on the golf course. Golfers are required to put their waste in the bins at the Clubhouse.
  • No rake in the bunkers on the course. Ball can be played in the bunkers without raking after.

 

Departure

  • A contactless check-out is also possible, a room account Pre-departure bill together with a secure payment link can be sent by email.

 

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