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mauritius beachcomber resorts and hotels covid-19

MAURITIUS WELCOMES YOU

O nosso compromisso com nossos hóspedes

No Beachcomber Resorts & Hotels, garantir um ambiente seguro e saudável aos nossos Hóspedes e Artesãos sempre foi de extrema importância. Isso está implicitamente assente na nossa Política de Segurança e Saúde sendo parte integrante dos nossos diversos protocolos e procedimentos de segurança. Em resposta à atual crise do COVID-19, implementamos normas e proteções ao mais alto nível antes da reabertura dos nossos resorts. O nosso grupo associou-se ao LIBA, um laboratório bio analítico internacional com certificação ISO 17025, para ajudar a certificar a todos os parceiros, através do selo LUGAR SEGURO, as práticas e medidas de segurança e higiene que adotamos. Estamos a reabrir as nossas propriedades e queremos tranquilizar os nossos parceiros, equipas e turistas atestando o ambiente mais seguro, em total conformidade com as medidas sanitárias estabelecidas pelas autoridades locais, recomendações da OMS e melhores práticas do setor.


Segurança máxima para a saúde

O Grupo já tomou várias medidas de saúde e segurança, como certificação HACCP dos seus hotéis, avaliações anuais de riscos de legionella, testes contínuos de qualidade da água e monitoração anual da qualidade do ar pela SGS e QuantiLab. A certificação SAFE PLACE fornece garantia adicional de que as Ilhas Maurício permanecem o melhor destino de férias do mundo pela qualidade do serviço e pela beleza natural, complementarmente ao elevado nível de segurança oferecido aos turistas durante a estadia. Os visitantes estrangeiros que gostam das Ilhas Maurício são bem-vindos nos hotéis Beachcomber para uma experiência de férias ainda mais exclusiva e relaxante.

 

Medidas Gerais

  • Medidas de higiene completas estão em vigor em todos os hotéis Beachcomber através de um protocolo claro, que obedece precisamente às recomendações da OMS e às regulamentações sanitárias locais.
  • O distanciamento social é privilegiado é recomendado em situações onde o contato físico é inevitável.
  • Desinfetantes para as mãos estão disponíveis nas receções em todas as áreas comuns para utilização dos hóspedes.
  • As superfícies mais frequentemente tocadas em quartos e áreas comuns são desinfetadas com produtos químicos aprovados e com equipamentos de limpeza inovadores.
  • Disponibilidade de uma enfermaria no resort com um Chefe de enfermagem / ou um médico de serviço 24 horas por dia e 7 dias por semana, com procedimentos bem definidos.
  • Our Safe Place Champions readily available to provide any further assistance to Guests and explain sanitary protocols which are in place.
  • If a positive case is detected during the stay, Guest will be requested to self-isolate in a room for a period of at least 7 days.
  • The medical situation of the positive person will be assessed by the Ministry of Health teams and who will recommend for treatment in an hospital setting. The person may be transferred to an hotel-hospital, in a public hospital or in a private clinic depending on the medical situation.
  • At anytime following the detection of the positive case, a medical repatriation is possible at the guest's expense.

 

Viagem Artesão

  • Rastreio de Saúde de todos os nossos Artesãos através do Questionário de Saúde / Ficha de Registo de Temperatura / Formulário de Relato de Doenças, devidamente preenchido e supervisionado.
  • Formação contínua dos nossos Artesãos em Boas Práticas de Higiene e Medidas de Prevenção, com apoio de cartazes e vídeos.
  • Todos os nossos Tarefeiros / Prestadores de Serviços e Fornecedores são devidamente informados sobre as nossas preocupações com a Higiene Avançada e Medidas de Precaução.

Viagem Hóspede

um Local Seguro que inspira confiança para diversão

O Beachcomber Resorts & Hotels sempre se empenhou no bem-estar dos seus hóspedes. Também redesenhou o Viagem de Hóspede para promover experiências seguras e inesquecíveis.

Pre-arrival

  • In order to optimise communication with our Guests and help better prepare their stay, we offer the possibility to complete a Pre-registration form and Online Check-in prior to arrival. The hotel will do their utmost to attend to special requests. 


Transfer to hotel

  •  Our transport services and partners follow reinforced precautionary measures with vehicle cleaned and disinfected prior to each trip.


Arrival

  • A warm welcome from our team with our porter who will sanitise your luggage before it enters the room. 
  • Online Check-in on your own device is possible, with contact-less payments available.
  • We make sure all key cards are appropriately disinfected.

Rooms

  • Prior to arrival, your room has been deep cleaned and disinfected, with particular attention to all contact points.
  • We take extra care to meet our guests’ individual requirements. Generally, one Artisan will enter your room daily for cleaning, unless requested otherwise.
  • Digital Room directory, Brochures and Menu cards available in room via QR codes.
  • Paper collaterals generally available on request.

 

Bar & restaurants

  • Tables and chairs sanitised before and after each usage.
  • Menu and Bill folders also sanitised between each use.
  • A la carte service prioritised over buffets.
  • Buffet service, if available, will privilege live cooking stations and food plating.


Room service

  • Safe contactless room service delivery will be available if requested.
  • Room service menus offer a wider choice, featuring some of our local delights.


Spa

  • We request our Spa guests to take a shower before coming in for a treatment.
  • Complete cleaning and disinfection routine followed between each cabin use. 

 

Fitness

  • Frequent cleaning and disinfection will take place.  
  • Guests invited to wipe down equipment before and after use.

 

Water sports

  • Cleaning and disinfection of equipment and accessories after Guest use, with particular attention to lifejackets, snorkelling gears and key high touche areas.

 

Entertaining

  • As usual, parents required to fill in and submit the registration form.
  • Staffing ratio per age group categories would be applicable.
  • Activities per age group would be spread across different areas, promoting outdoor locations.
  • Kids will be encouraged to wash their hands frequently.
  • Kids Club area and toys cleaned and disinfected at frequent intervals.

 

Art of elegance

  • Clothes tried by guests segregated and steam cleaned before being placed back on display.
  • No change policy will be applied.

 

Golf Journey

  • Bookings required to be made in advance.
  • Golfer to use his own equipment.
  • Flag handling is prohibited and holes are raised with anti-sink disks.
  • Driving range area is spaced to ensure adequate social distancing.
  • There are no bins on the golf course. Golfers are required to put their waste in the bins at the Clubhouse.
  • No rake in the bunkers on the course. Ball can be played in the bunkers without raking after.

 

Departure

  • A contactless check-out is also possible, a room account Pre-departure bill together with a secure payment link can be sent by email.

 

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