CANCELLATION POLICY FOR NON-MAURITIAN
In these times of crisis and uncertainty surrounding the COVID-19 pandemic, all bookings made for stays until 31 October 2022 can be made with complete peace of mind with free cancellation until the day before check-in (excluding Paradis and Dinarobin Villas in Prime season). The satisfaction and well-being of our guests has always been our priority. We guarantee optimum health conditions for a safe stay in our Group’s eight resorts.
CANCELLATION POLICY FOR RESIDENTS OF MAURITIUS
No cancellation fee for stays cancelled up to 3 days prior to arrival until 30 June 2021.
General Terms & Conditions
Preferential rate applicable on presentation of your Mauritian Identity card or Residence permit.
CHECK IN/CHECK OUT
HONEYMOON POLICY FOR RESIDENTS OF MAURITIUS
WEDDING ANNIVERSARY POLICY
WEDDING ANNIVERSARY POLICY FOR RESIDENTS OF MAURITIUS
PAYMENT & CREDIT CARD INFORMATION
Once you have made your hotel reservation online, you will be asked to proceed with payment.
Kindly note that we currently accept the following payment methods
All confidential data (16-digit card number, expiry date and cryptogram) are transmitted directly in encrypted format to the payment gateway servers (of PayBox and SBM) without ever passing through any physical device within the Beachcomber Hotels server system.
Once the bank details are validated, the secure payment management systems send an authorization request to the bank card network.
The remote payment system then delivers an electronic certificate. In accordance with the provisions of articles 1316 et seq. of the French Civil Code, the electronic certificate shall serve as proof of the transaction date and amount and will be kept in the proper archives set up by Beachcomber Hotels. Dates and times contained on the server shall serve as official records for the parties.
Kindly note that making an online payment implies that you are fully authorized to use the bank card provided for payment and that you have sufficient funds to cover the total cost of the transaction.
For all transactions, payment of the booking shall constitute signature and express acceptance of the sale with all that is included in the price.
Beachcomber Resorts & Hotels will not accept cash payments in excess of 500,000 rupees or an equivalent amount in foreign currency in order to comply with Section 5(1) of the Financial Intelligence and Anti-Money Laundering Act 2002, which provides that “any person who makes or accepts any payment in cash in excess of 500,000 rupees or an equivalent amount in foreign currency, or such other amount as may be prescribed, shall commit an offence.” Accordingly, pursuant to Section 8(1) of the Act, any person who commits such an offence “shall, on conviction, be liable to a fine not exceeding 10 million rupees and to penal servitude for a term not exceeding 20 years.”
CANCELLATION OF HOTEL BOOKING
All prices listed on this website are in EUR/ USD/ MUR, unless specified otherwise. Promotions displayed on this website can be changed or withdrawn without prior notice. Blackout dates may apply.
Cancellations will not be processed unless we receive an official cancellation request by mail at email@example.com
After you have cancelled a booking, you will receive an email to confirm your cancellation at the e-mail address you provided at the time of booking.
To prevent any fraud, refunds (when applicable) will only be made to the credit card used to secure the booking.
PAYMENT AND CANCELLATION DETAILS
Year round EXCEPT from 20th December 2020 to 8th January 2021 inclusive
Cancellations and amendments to confirm bookings are subject to the following fees:
Payment Conditions for Dinarobin & Paradis Villas:
Cancellations and amendments to confirm bookings are subject to the following fees for Dinarobin and Paradis Villas:
PRIME SEASON: from 20th December 2020 to 8th January 2021 inclusive
Cancellations & amendments to confirm bookings are subject to the following fees:
Please note that cancellation charges for prime season are calculated on a nightly basis and are not governed by arrival date. Even if a stay begins prior to prime, the prime dates would incur cancellation charges once cancellation was within the timescale above.
Minimum Stay for residents of Mauritius:
Royal Palm Beachcomber:
Paradis Beachcomber and Dinarobin Beachcomber Villas :
Paradis Beachcomber, Dinarobin Beachcomber, Trou-aux-Biches Beachcomber and Trou-aux-Biches Villas
Shandrani Beachcomber, Victoria Beachcomber, Canonnier Beachcomber and Mauricia Beachcomber:
For all stays during Prime Season (from 20th December 2020 to 08th January 2021 inclusive):
For all stays falling on nights 29th, 30th and 31st December 2020
Payment Conditions for Dinarobin & Paradis Villas:
Cancellations and amendments to confirm bookings are subject to the following fees for Villas at Dinarobin and Paradis Villas:
APPLICABLE PROCEDURE IN CASE OF FLIGHTS DELAYS/CANCELLATIONS DUE TO UNFORESEEN CIRCUMSTANCES (INCLUDING CYCLONES)
NO SHOW :
In case of “no show” New Mauritius Hotels Ltd will charge the applicable cancellation fees (depending on the seasonality) as per the general Terms and Conditions
DELAYS / EXTENSIONS OF STAYS:
Clients arriving on delayed flights but leaving on scheduled date of departure: New Mauritius Hotels Ltd will charge the full amount of the stay.
As compensation, the hotel will offer the following depending on the meal plan and hotel:
A credit of Rupees (MUR) 1200 per adult & Rupees (MUR) 600 per child (06 – 17 yrs) against extras (food & beverage as well as Spa) for every full day not utilized (due to delayed flights)
A credit of Rupees (MUR) 1 000 per adult & Rupees (MUR) 500 per child, (06-17 years), against extras (F&B) for every full day not utilized, (due to the delayed flights)
Clients arriving on delayed flights but spending the number of nights originally booked at the hotel (i.e.leaving at a later date)
Clients arriving on scheduled date but extending their stay at the hotel due to non-operating flights
All websites designed by and managed by Beachcomber Hotels may feature links to other sites operated by third parties. Beachcomber Hotels is not responsible for the privacy practices or the content of such web sites.
While every precaution has been taken, we cannot ensure that a third party will not unlawfully access private details and we advise you to take all necessary precautions and suggest that you do not permit others to access your personal codes or passwords.
Kindly note that prices displayed on our website are subject to change in the course of the season and may differ from prices published elsewhere. When using our website, you accept that prices published elsewhere may differ from yours at the time of booking.
Subject to our confirmation, and also to your provision of valid and correct credit card details for payment, your reservation will be irrevocably binding upon your clicking on “Confirm” on our website.
As we will send you a confirmation of your reservation by email, it is your duty to provide us with an accurate email address. Such confirmation will usually be made within 48 business hours after you submitted your reservation. If your reservation is not accepted, we will make every effort to provide you with a comparable alternative, which you are free to accept or decline. Our confirmation email will serve as proof of valid reservation and will contain relevant information about the reservation and particulars of the hotel concerned. If you do not receive such a confirmation, please notify us by e-mail at firstname.lastname@example.org
Please read and check carefully all the information contained in our confirmation email to ensure that it conforms to your reservation. You are required to present our confirmation email when checking-in at the hotel, in addition to a valid passport.
VISA & TRAVEL DOCUMENTATION
We suggest you inform yourself about the entry/visa requirements before making your reservation.
NEW MAURITIUS HOTELS LTD (Mauritian-based Company listed on the Mauritius Stock Exchange SEMDEX) operates under the trade name Beachcomber Hotels.
BRN – C06001439
VAT – 20011029 |
Beachcomber Hotels & Resorts
Beachcomber House - Botanical Garden Street