Mauritius welcomes you
At Beachcomber Resorts & Hotels, ensuring a safe and healthy environment for our Guests and Artisans has always been of the utmost importance. This is clearly set out in our Safety & Health Policy and through our Safety Standards in place.
The Group has been actively engaged over the years implementing an array of safety measures, such as HACCP certification of its hotels, annual legionella risk assessments, continuous water quality testing and annual air quality monitoring by SGS and QuantiLab. In response to the COVID-19 crisis, Beachcomber has partnered with LIBA, an ISO 17025 accredited international bioanalytical laboratory, to help confirm to all stakeholders, through our SAFE PLACE label, that the safety and hygiene practices are in place and verified.
- Enhanced hygiene measures are in place in all Beachcomber hotels through clear protocol, which complies with World Health Organisation recommendations and local sanitary regulations. All key high touch points in Guest areas are sanitised multiple times a day.
- Hand sanitisers are available on reception desks in common areas for use by guests.
- Availability of an Infirmary on the resort with a Nursing Officer / else a Doctor on call.
- Our Safe Place Champions are readily available to provide any further assistance to Guests.
- If a positive case is detected during the stay, Guest will be requested to self-isolate in a room for a period of at least 7 days as required by the local Authorities.
- Depending on the medical situation and if treatment is required, Guests may be transferred to a public hospital or private clinic..
- Our Artisans’ have been vaccinated and are continually trained and practice in each of their daily tasks the hygiene protocols, including regular hand sanitisation.
Guest journey
Beachcomber Resorts & Hotels has always been committed to the well-being of its guests. It has also redesigned the Guest Journey to promote safe and unforgettable experience.
Pre-arrival
- In order to optimise communication with our Guests and help better prepare their stay, we offer the possibility to complete a Pre-registration form and Online Check-in prior to arrival. The hotel will do their utmost to attend to special requests.
Transfer to hotel
- Our transport services and partners follow reinforced precautionary measures with vehicle cleaned and disinfected prior to each trip.
Arrival
- Online Check-in on your own device is possible, with contact-less payments available.
- We make sure all key cards are appropriately disinfected.
Rooms
- Prior to arrival, your room has been deep cleaned and disinfected, with particular attention to all contact points.
- Digital Room directory, Brochures and Menu cards available in room via QR codes.
- Paper collaterals generally available on request.
Bar & restaurants
- Tables and chairs sanitised after each usage.
- Menu and Bill folders also sanitised at regular intervals.
Room service
- Room service menus offer a wider choice, featuring some of our local delights.
Spa
- Complete cleaning and disinfection routine followed between each cabin use.
Fitness
- Frequent cleaning and disinfection will take place.
- Guests invited to wipe down equipment before and after use.
Water sports
- Cleaning and disinfection of equipment and accessories after Guest use, with particular attention to lifejackets, snorkelling gears and key high touche areas.
Entertaining
- As usual, parents required to fill in and submit the registration form.
- Staffing ratio per age group categories would be applicable.
- Kids will be encouraged to wash their hands frequently.
- Kids Club area and toys cleaned and disinfected at frequent intervals.
Departure
- A contactless check-out is also possible, a room account Pre-departure bill together with a secure payment link can be sent by email.