General terms & conditions

Night-time: elegant (shirt and trousers mandatory for gentlemen)

Beachcomber Resorts & Hotels does not offer pet friendly facilities.

• Check-in: 2 p.m.
• Check-out: noon
• For an early check-in or late check-out after 6.00 p.m., one full night will be charged.
• Rate charged will be based on meal plan booked and offers.

For a late check-out until 6.00 p.m. (on request), 50% of the applicable rate will be charged – except for Royal Palm Beachcomber Luxury, where one full night will be charged for a pre-bookings and late check-outs.

For nights falling between 20 December 2024 and 8 January 2025

One full night will be charged for pre-bookings and late check-outs 

For Villas at Dinarobin Beachcomber, Paradis Beachcomber and Trou aux Biches Beachcomber, early check-in and late check-out are granted without any supplement

• Check-in: 2 p.m.
• Check-out: noon
• For an early check-in or late check-out after 6.00 p.m., one full night will be charged.
• Rate charged will be based on meal plan booked and offers.

• Valid 12 months as from the wedding date
• Your wedding certificate will be requested at the time of check-in
• Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel

• Minimum Stay: 3 nights
• Valid one year as from the wedding date
• Your wedding certificate and your identity card will be requested at the time of check-in
• Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel

• The anniversary date should be within 6 months prior to the date of arrival or 6 months after the date of arrival
• Offer applicable to every 5th wedding anniversary
• Your wedding certificate will be requested at the time of check-in
• Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel

• Minimum Stay: 3 nights
• The anniversary date should be within 6 months prior to the date of arrival or 6 months after the date of arrival
• Offer applicable to every 5th wedding anniversary
• Your wedding certificate and your identity card will be requested at the time of check-in
• Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel

Once you have made your hotel reservation online, you will be asked to proceed with payment. 

Kindly note that we currently accept the following payment methods.

• in EURO: VISA, MASTERCARD, AMERICAN EXPRESS
• in USD: VISA, MASTERCARD
• in MUR: VISA, MASTERCARD
• In order to secure online payments in EURO, the beachcomber hotels website uses the internationally recognized PAYBOX secure payment system, which incorporates the SSL (Secure Locket Layer) security protocol.
   

The PAYBOX payment interface also makes use of 3-D-Secure technology.  Designed by Visa and MasterCard, this system authenticates cardholders and prevents fraudulent use of their bank cards.  The 3-D-Secure system automatically redirects you to a bank interface where a code or personal piece of information provided separately by the bank must be entered after the card number, expiry date and cryptogram have been provided.  Once authenticated, the transaction is then either authorized or declined by the bank.

• In order to secure online payments in USD, AUD, GBP and MUR, the Beachcomber Hotels website uses MIPS secure payment system, which incorporates the SSL (Secure Locket Layer) security protocol.

All confidential data (16-digit card number, expiry date and cryptogram) are transmitted directly in encrypted format to the payment gateway servers (of PayBox and MIPS) without ever passing through any physical device within the Beachcomber Hotels server system.

Once the bank details are validated, the secure payment management systems send an authorization request to the bank card network. 

The remote payment system then delivers an electronic certificate. In accordance with the provisions of articles 1316 et seq. of the French Civil Code, the electronic certificate shall serve as proof of the transaction date and amount and will be kept in the proper archives set up by Beachcomber Hotels.  Dates and times contained on the server shall serve as official records for the parties.

Kindly note that making an online payment implies that you are fully authorized to use the bank card provided for payment and that you have sufficient funds to cover the total cost of the transaction.

For all transactions, payment of the booking shall constitute signature and express acceptance of the sale with all that is included in the price.

Once you have made your hotel reservation online, you will be asked to proceed with payment.
Kindly note that we currently accept the following payment methods:

• In MUR: VISA & MASTERCARD
• In order to secure online payments in MUR, the Beachcomber Resorts & Hotels website uses MIPS platform secure payment system, which incorporates the SSL (Secure Locket Layer) security protocol.

All confidential data (16-digit card number, expiry date and cryptogram) are transmitted directly in encrypted format to the payment gateway servers without ever passing through any physical device within our server system.

Once the bank details are validated, the secure payment management systems send an authorization request to the bank card network.

For all transactions, payment of the booking shall constitute signature and express acceptance of the sale with all that is included in the price.

Beachcomber Resorts & Hotels will not accept cash payments in excess of 500,000 rupees or an equivalent amount in foreign currency in order to comply with Section 5(1) of the Financial Intelligence and Anti-Money Laundering Act 2002, which provides that “any person who makes or accepts any payment in cash in excess of 500,000 rupees or an equivalent amount in foreign currency, or such other amount as may be prescribed, shall commit an offence.” Accordingly, pursuant to Section 8(1) of the Act, any person who commits such an offence “shall, on conviction, be liable to a fine not exceeding 10 million rupees and to penal servitude for a term not exceeding 20 years.”

All prices listed on this website are in EUR/ USD/ AUD/ GBP/ MUR, unless specified otherwise. Promotions displayed on this website can be changed or withdrawn without prior notice. Blackout dates may apply.

Cancellations will not be processed unless we receive an official cancellation request by mail at bookings@beachcomber.com .

After you have cancelled a booking, you will receive an email to confirm your cancellation at the e-mail address you provided at the time of booking.

To prevent any fraud, refunds (when applicable) will only be made to the credit card used to secure the booking.
 

Year round EXCEPT from 20th December 2024 to 8th January 2025 inclusive (all hotels excluding villas at Dinarobin Beachcomber and Paradis Beachcomber)

Payment conditions:

•  A deposit of 50%* of the total amount due is required to confirm and secure your booking
• The remaining balance should be settled directly at hotel upon arrival
• In case of “Non-Refundable” offer, 100% of the total amount due will be required to confirm and secure your booking

Cancellations and amendments to confirm bookings are subject to the following fees:

• No cancellation fee for stays cancelled up to 8 days prior to arrival
• Cancellations (full or partial) as from 7 days prior to arrival: 100% of the total amount will be charged
• No show: 100% of the amount deposit will be charged
• Unexpected departures: no refund for nights booked
• “Non-Refundable” offer: no refund for nights booked

Cancellations and amendments for Royal Palm Beachcomber Luxury:

For Junior Suites, Tropical Suites and Ocean Suites only 

• No cancellation fee for stays cancelled up to 8 days prior to arrival
• 7 days or less prior to arrival 100% cancellation fee on whole stay
• No-Show 100% cancellation fee on whole stay
• Unexpected departure 100% cancellation fee on the unused nights
• Name changes will be accepted 7 days prior to arrival

Cancellation fees are applicable on room rates, meal supplements and offers as well as on any other package which has been prepaid.

For Palm Suites, Penthouse, Presidential Suites and Royal Villa only

• 21 days or less prior to arrival 100% cancellation fee on whole stay
• No-Show 100% cancellation fee on whole stay
• Unexpected departure 100% cancellation fee on the unused nights
• Name changes will be accepted 7 days prior to arrival

Cancellation fees for 10 or more adults at Royal Palm Beachcomber Luxury:

Partial cancellation fees:

• 10% cancellation fees will be charged if
  • The cancellation is received 80 days prior the group's arrival and if it concerns 10% (or more) of the total number of rooms confirmed
• 30% cancellation fees will be charged if:
  • The cancellation is received between 79 days and 36 days prior to the group's arrival and if it concerns 6% (or more) of the total number of rooms confirmed
• 40% cancellation fees will apply for any cancellation received between 35 days and 20 days prior to the group's arrival
• 80% cancellation fees will apply for any cancellation received between 19 days and 4 days prior to the group's arrival
• Cancellation of any service already paid by the hotel will be charged

Full cancellation fees

• 100% cancellation fees will be charged:
  • For any cancellation received less than 4 days prior to the group's arrival
  • in case of 'No Show'

Cancellation fees are applicable on room rates, meal supplements and offers as well as on any other package which has been prepaid.

PRIME SEASON: from 20th December 2024 to 8th January 2025 inclusive.

Payment conditions:

• A deposit of 50%* of the total amount due is required to confirm and secure your booking
• The remaining balance should be settled by 15th November

*Conditions apply depending on the country of residence.

Cancellation and no-show policy (20th December 2024 to 8th January 2025)

All hotels excluding Paradis Beachcomber and Dinarobin Beachcomber Villas

• 45 to 31 days prior to arrival: 25% fee of the amount of the whole stay will be charged
• 30 days or less to arrival: 100% fee of the amount of the whole stay will be charged
• No show: 100% fee of the amount of the whole stay will be charged
• Unexpected departure: 100% fee on the unused nights

Please note that cancellation charges for prime season are calculated on a nightly basis and are not governed by arrival date. Even if a stay begins prior to prime, the prime dates will incur cancellation charges once cancellation was within the timescale above.

All prices listed on this website are in EUR/ USD/ AUD/ GBP/ MUR, unless specified otherwise. Promotions displayed on this website can be changed or withdrawn without prior notice. Blackout dates may apply.

Cancellations will not be processed unless we receive an official cancellation request by mail at bookings@beachcomber.com .

After you have cancelled a booking, you will receive an email to confirm your cancellation at the e-mail address you provided at the time of booking.

To prevent any fraud, refunds (when applicable) will only be made to the credit card used to secure the booking.
 

Payment Conditions for Dinarobin & Paradis Villas (all year-round excluding 20th December 2024 to 8th January 2025):

• Upon confirmation: 50% deposit will be required to confirm and secure the booking
• 45 days prior arrival: 100% payment will be required
   

Paradis Beachcomber and Dinarobin Beachcomber Villas (20th December 2024 to 8th January 2025)

• Prior 60 days: 15% fee of the amount of the whole stay will be charged
• Between 59- and 49-days prior arrival: 60% of the amount of the whole stay will be charged
• 44 days or less prior arrival: 100% of the amount of the whole stay will be charged
• No show: 100% fee of the amount of the whole stay will be charged
• Unexpected departure: 100% fee on the unused nights

Cancellations & amendments to confirm bookings are subject to the following fees:

• Prior 45 days - 15% cancellation fees on whole stay
• Cancellations (full or partial) 45 to 30 days prior to arrival: 50% of the total amount will be charged
• Cancellations (full or partial) 29 days or less prior to arrival: 100% of the total amount will be charged
• No show: no refund for nights booked
• Unexpected departures: no refund for nights booked
• “Non-Refundable” offer: no refund for nights booked

Please note that cancellation charges for prime season are calculated on a nightly basis and are not governed by arrival date.  Even if a stay begins prior to prime, the prime dates will incur cancellation charges once cancellation was within the timescale above.

All prices listed on this website are in MUR, unless specified otherwise. Promotions displayed on this website can be changed or withdrawn without prior notice. Blackout dates may apply.

Cancellations will not be processed unless we receive an official cancellation request by mail at mru.resa@beachcomber.com .

Once you have cancelled a booking via email, you will receive an email to confirm your cancellation at the e-mail address you provided at the time of booking.

To prevent any fraud, refunds (when applicable) will only be made to the credit card used to secure the booking.
 

Year round for all hotels and room types EXCEPT during Prime season (i.e. : 20 December 2024 – 8 January 2025 inclusive for Royal Palm and Dinarobin & Paradis villas / 24 December 2024 to 2 January 2025 for Dinarobin Beachcomber, Paradis Beachcomber and Trou aux Biches Beachcomber / 26 December 2024 to 2 January 2025 inclusive for all other hotels and other room categories)

Payment conditions:

• A deposit of 50% of the total amount due is required to confirm and secure your booking
• The remaining balance should be settled directly at hotel upon arrival
• In case of “Non-Refundable” offer, 100% of the total amount due will be required to confirm and secure your booking

Cancellations and amendments to confirm bookings are subject to the following fees:

• No cancellation fee for stays cancelled up to 3 days prior to arrival
• Cancellation (full or partial) as from 3 days prior to arrival : 100% of the amount deposited will be charged
• No show: 100% of the amount deposit will be charged
• Unexpected departures: no refund for nights booked
• “Non-Refundable” offer: no refund for nights booked

PRIME SEASON:  All hotels and room categories excluding Royal Palm, Paradis villas and Dinarobin villas (i.e. 20th December 2024 to 9th January 2025 inclusive)

Payment conditions:

• A deposit of 50% of the total amount due is required to confirm and secure your booking
• The remaining balance should be settled by 15th November
• For bookings as from the 16th of November a 100% deposit is required
   

Cancellations & amendments to confirm bookings are subject to the following fees:

• Cancellations (full or partial) 7 days or less prior to arrival: 100% of the total amount will be charged
• No show: no refund for nights booked
• Unexpected departures: no refund for nights booked
• “Non Refundable” offer: no refund for nights booked
   

PRIME SEASON: Royal Palm, Paradis villas and Dinarobin villas from 20th December 2024 to 9th January 2025 inclusive for:
 

Payment conditions:

• A deposit of 50% of the total amount due is required to confirm and secure your booking
• The remaining balance should be settled by 15th November
• For bookings as from the 16th of November a 100% deposit is required
   

Cancellations & amendments to confirm bookings are subject to the following fees:

• Cancellations (full or partial) between 60 and 45 days prior arrival: 50% of the total amount will be charged
• Cancellations (full or partial) 44 days and less prior to arrival : 100% of the total amount will be charged
• No show: no refund for nights booked
• Unexpected departures: no refund for nights booked
• “Non Refundable” offer: no refund for nights booked
   

Please note that cancellation charges for prime season are calculated on a nightly basis and are not governed by arrival date.  Even if a stay begins prior to prime, the prime dates would incur cancellation charges once cancellation was within the timescale above.

For all stays between 20 December 2024 and 8 January 2025 (No check out between 26 and 31 December 2024 inclusive)

Royal Palm

• 10 nights for the following categories: Palm Suites, Penthouse, Presidential Suites, Royal Suite

Dinarobin

• Villas – 12 nights

Paradis

• Villas and Presidential Villa – 12 nights 

For all stays falling on nights 29th, 30th and 31st December 2024

Royal Palm

• 7 nights for the following categories: Junior Suites, Tropical Suites and Ocean Suites

Dinarobin

• 7 nights for the following categories: Junior Suites, 2-Bedroom Family Suites, 2-Bedroom Senior Family Suite Beachfront, Zen Suites, Zen Suites Beachfront, Zen Senior Suite Beachfront, Senior Suite Beachfront 

Paradis

• 7 nights for the following categories:  Paradis Bay View, Junior Suite, Junior Suite Groundfloor, Paradis Beachfront, Junior Suite Beachfront, 2-Bedroom Family Suite, Senior Suite Beachfront, Paradis Suite Beachfront, 2-Bedroom Paradis Family Suite Beachfront, Paradis Luxury Family Suite Beachfront, 2-Bedroom Family Suite Beachfront, 2-Bedroom Senior Family Suite Beachfront 

Trou aux Biches

• 7 nights for the following categories: Junior Suites, Tropical Junior Suites, 2-Bedroom Family Suites, Beachfront Suites with Pool, Beachfront Senior Suites with Pool
• 9 nights for Pool Villas

For Reunionese and residents of Reunion Island:

• 6 nights for the following categories: Junior Suites, Tropical Junior Suites, 2-Bedroom Family Suites, Beachfront Suites with Pool, Beachfront Senior Suites with Pool
• 9 nights for Pool Villas
   

Shandrani – 6 nights

Victoria – 6 nights

Canonnier – 6 nights

Mauricia – 6 nights
 

For stays between 12 April and 26 April 2025 and 15 October and 15 November 2025

• Dinarobin Villa - 7 nights
• Paradis Villa and Presidential Villa – 7 nights

For stays falling on nights 31st October until 3rd November 2024:

• A minimum stay of 3 nights is required.
   

For all stays until 23 December 2024:

• A minimum of 2 nights is required.

For stays between 24 and 28 December 2024:

• A minimum of 3 nights is required

For all stays falling on nights 29th, 30th and 31st December 2024:

Royal Palm

• 7 nights for the following categories: Junior Suites, Tropical Suites and Ocean Suites

Dinarobin

• 7 nights for the following categories: Junior Suites, 2-Bedroom Family Suites, 2-Bedroom Senior Family Suite Beachfront, Zen Suites, Zen Suites Beachfront, Zen Senior Suite Beachfront, Senior Suite Beachfront

Paradis

• 7 nights for the following categories:  Paradis Bay View, Junior Suite, Junior Suite Groundfloor, Paradis Beachfront, Junior Suite Beachfront, 2-Bedroom Family Suite, Senior Suite Beachfront, Paradis Suite Beachfront, 2-Bedroom Paradis Family Suite Beachfront, Paradis Luxury Family Suite Beachfront, 2-Bedroom Family Suite Beachfront, 2-Bedroom Senior Family Suite Beachfront  

Trou aux Biches

• 7 nights for the following categories: Junior Suites, Tropical Junior Suites, 2-Bedroom Family Suites, Beachfront Suites with Pool, Beachfront Senior Suites with Pool
• 9 nights for Pool Villas

Shandrani – 6 nights

Victoria – 6 nights

Canonnier – 6 nights

Mauricia – 6 nights

For all stays between 20 December 2024 and 8 January 2025 (No check out between 26 and 31 December 2024 inclusive):

Royal Palm

• 10 nights for the following categories: Palm Suites, Penthouse, Presidential Suites, Royal Suite
   

For all stays falling on nights 1, 2, 3, 4, 5, 6, 7 and 8 January 2025:

• A minimum of 3 nights is required.

For stays between 12 April and 26 April 2025 and 15 October and 15 November 2025

• Dinarobin Villa - 7 nights
• Paradis Villa and Presidential Villa – 7 nights

No show
In case of “no show” The Company will charge the applicable cancellation fees (depending on the seasonality).

Clients arriving on delayed flights but leaving on scheduled date of departure :
The hotel will refund the ‘unused nights’.

Clients arriving on delayed flights but spending the number of nights originally booked at the hotel (i.e. leaving later)
The hotel will charge for the whole stay with no compensation.

Clients arriving on schedules date but extending their stay at the hotel due to non-operating flights :
Our guest will have the guarantee to be hosted in a Beachcomber Hotel (as per availability). If hotel offered is different from the initial hotel, transfer will be at client’s charge. The hotel will charge a flat Half-board rate for the extra nights (to be paid by TO or by client directly at hotel before departure).  Nightly flat rate will be as follows:

• Royal Palm Beachcomber Luxury:
  • 200 € single adult room, 
  • 250€ double adult room, 
  • 300 € triple adult room
  • 185 € single child room
  • 220 € double children room
  • Child sharing supplement (12-17 years old) : 35 € per child
• 5-star hotels ( Dinarobin Beachcomber, Paradis Beachcomber, Trou aux Biches Beachcomber)
  • 150 € single adult room, 
  • 200€ double adult room, 
  • 250 € triple adult room
  • 135 € single child room
  • 170 € double children room
  • Child sharing supplement (12-17 years old) : 35 € per child
• 4-star hotels ( Shandrani Beachcomber, Victoria Beachcomber, Canonnier Beachcomber, Mauricia Beachcomber)
  • 100 € single adult room, 
  • 130€ double adult room, 
  • 160 € triple adult room
  • 95 € single child room
  • 125 € double children room
  • Child sharing supplement (12-17 years old) : 25 € per child

All websites designed by and managed by Beachcomber Hotels may feature links to other sites operated by third parties. Beachcomber Hotels is not responsible for the privacy practices or the content of such web sites.

While every precaution has been taken, we cannot ensure that a third party will not unlawfully access private details and we advise you to take all necessary precautions and suggest that you do not permit others to access your personal codes or passwords.

• No discount will be granted to guests staying at hotel during a cyclone.
• No cancellation fee for stays cancelled up to 3 days prior to arrival.

• Applicable for all stays within period from 9 January 2025 to 31 March 2025
• Report of stays (within the next 9 months) will be possible until D-1 (without any justification)
• Clients who change up their mind between D-7 and D-1 and wish to amend their dates of stay within the next 9 months, will get a “room night credit”, i.e. they will be able to change their dates of stay for the same number of nights - if the new dates are less expensive, they will not get a refund and if the stay is more expensive they will need to pay a supplement.

Kindly note that prices displayed on our website are subject to change in the course of the season and may differ from prices published elsewhere. When using our website, you accept that prices published elsewhere may differ from yours at the time of booking.

Subject to our confirmation, and also to your provision of valid and correct credit card details for payment, your reservation will be irrevocably binding upon your clicking on “Confirm” on our website.

As we will send you a confirmation of your reservation by email, it is your duty to provide us with an accurate email address. Such confirmation will usually be made within 48 business hours after you submitted your reservation. If your reservation is not accepted, we will make every effort to provide you with a comparable alternative, which you are free to accept or decline. Our confirmation email will serve as proof of valid reservation and will contain relevant information about the reservation and particulars of the hotel concerned. If you do not receive such a confirmation, please notify us by e-mail at bookings@beachcomber.com .

Please read and check carefully all the information contained in our confirmation email to ensure that it conforms to your reservation. You are required to present our confirmation email when checking-in at the hotel, in addition to a valid passport.

Kindly note that prices displayed on our website are subject to change in the course of the season and may differ from prices published elsewhere. When using our website, you accept that prices published elsewhere may differ from yours at the time of booking.

Subject to our confirmation, and also to your provision of valid and correct credit card details for payment, your reservation will be irrevocably binding upon your clicking on “Confirm” on our website.

As we will send you a confirmation of your reservation by email, it is your duty to provide us with an accurate email address. Such confirmation will usually be made within 48 business hours after you submitted your reservation. If your reservation is not accepted, we will make every effort to provide you with a comparable alternative, which you are free to accept or decline. Our confirmation email will serve as proof of valid reservation and will contain relevant information about the reservation and particulars of the hotel concerned. If you do not receive such a confirmation, please notify us by e-mail at mru.resa@beachcomber.com .

Please read and check carefully all the information contained in our confirmation email to ensure that it conforms to your reservation. You are required to present our confirmation email when checking-in at the hotel, in addition to a valid passport.

We suggest you inform yourself about the entry/visa requirements before making your reservation.

NEW MAURITIUS HOTELS LTD (Mauritian-based Company listed on the Mauritius Stock Exchange SEMDEX) operates under the trade name Beachcomber Hotels.

BRN – C06001439
VAT – 20011029 |
Beachcomber Hotels & Resorts
Beachcomber House - Botanical Garden Street
74213. Curepipe
Mauritius
www.beachcomber-hotels.com 
+230.601.9000