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General terms & conditions

For foreigners

While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with the hotel on any specifics that may be important to you. Information presented here is subject to change. Contents of this website only apply to Beachcomber Resorts & Hotels in Mauritius.

For Mauritian residents

Preferential rate applicable on presentation of your Mauritian Identity card or Residence permit.
While we strive to always provide the latest information and details about our product offerings on this website, please be sure to check with the hotel on any specifics that may be important to you. Information presented here is subject to change.

Beachcomber carries out regular improvements to its existing accommodation and therefore room facilities or room layout of the reserved room may be different from the displayed photo.

Night-time: elegant (shirt and trousers mandatory for gentlemen)

Beachcomber Resorts & Hotels does not offer pet friendly facilities.

  • Check-in: 14h00
  • Check-out: noon
  • For an early check-in or late check-out after 6.00 p.m., one full night will be charged.
  • Rate charged will be based on meal plan booked and offers.

 

For a late check-out until 6.00 p.m. (on request), 50% of the applicable rate will be charged – except for Royal Palm Beachcomber Luxury, where one full night will be charged for a pre-bookings and late check-outs.

For nights falling between 20 December 2023 and 8 January 2024

One full night will be charged for pre-bookings and late check-outs For Villas at Dinarobin Beachcomber, Paradis Beachcomber and Trou aux Biches Beachcomber, early check-in and late check-out are granted without any supplement

  • Check-in: 14h00
  • Check-out: noon
  • Valid 12 months as from the wedding date
  • Your wedding certificate will be requested at the time of check-in
  • Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel
  • Minimum Stay: 3 nights
  • Valid one year as from the wedding date
  • Your wedding certificate and your identity card will be requested at the time of check-in
  • Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel
  • The anniversary date should be within 6 months prior to the date of arrival or 6 months after the date of arrival
  • Offer applicable to every 5th wedding anniversary
  • Your wedding certificate will be requested at the time of check-in
  • Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel
  • Minimum Stay: 3 nights
  • The anniversary date should be within six months prior to the date of arrival or six months after the date of arrival
  • Offer applicable to every 5th wedding anniversary
  • Your wedding certificate and your identity card will be requested at the time of check-in
  • Should you fail to produce your valid wedding certificate upon arrival, an extra cost will be charged directly at the hotel

Once you have made your hotel reservation online, you will be asked to proceed with payment. 

Kindly note that we currently accept the following payment methods.

  • in EURO: VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL
  • in USD: VISA, MASTERCARD, JCB, CHINA UNION PAY
  • in MUR: VISA, MASTERCARD
  • In order to secure online payments in EURO, the beachcomber hotels website uses the internationally recognized PAYBOX secure payment system, which incorporates the SSL (Secure Locket Layer) security protocol.

The PAYBOX payment interface also makes use of 3-D-Secure technology.  Designed by Visa and MasterCard, this system authenticates cardholders and prevents fraudulent use of their bank cards.  The 3-D-Secure system automatically redirects you to a bank interface where a code or personal piece of information provided separately by the bank must be entered after the card number, expiry date and cryptogram have been provided.  Once authenticated, the transaction is then either authorized or declined by the bank.

  • In order to secure online payments in USD, RMB and MUR, the Beachcomber Hotels website uses SBM (State Bank of Mauritius) secure payment system, which incorporates the SSL (Secure Locket Layer) security protocol.

All confidential data (16-digit card number, expiry date and cryptogram) are transmitted directly in encrypted format to the payment gateway servers (of PayBox and SBM) without ever passing through any physical device within the Beachcomber Hotels server system.

Once the bank details are validated, the secure payment management systems send an authorization request to the bank card network. 

The remote payment system then delivers an electronic certificate. In accordance with the provisions of articles 1316 et seq. of the French Civil Code, the electronic certificate shall serve as proof of the transaction date and amount and will be kept in the proper archives set up by Beachcomber Hotels.  Dates and times contained on the server shall serve as official records for the parties.

Kindly note that making an online payment implies that you are fully authorized to use the bank card provided for payment and that you have sufficient funds to cover the total cost of the transaction.

For all transactions, payment of the booking shall constitute signature and express acceptance of the sale with all that is included in the price.

Once you have made your hotel reservation online, you will be asked to proceed with payment.
Kindly note that we currently accept the following payment methods:

  • In MUR: VISA & MASTERCARD
  • In order to secure online payments in MUR, the Beachcomber Resorts & Hotels website uses MIPS platform secure payment system, which incorporates the SSL (Secure Locket Layer) security protocol.

All confidential data (16-digit card number, expiry date and cryptogram) are transmitted directly in encrypted format to the payment gateway servers (of BSBM) without ever passing through any physical device within our server system.

Once the bank details are validated, the secure payment management systems send an authorization request to the bank card network.

For all transactions, payment of the booking shall constitute signature and express acceptance of the sale with all that is included in the price.

Beachcomber Resorts & Hotels will not accept cash payments in excess of 500,000 rupees or an equivalent amount in foreign currency in order to comply with Section 5(1) of the Financial Intelligence and Anti-Money Laundering Act 2002, which provides that “any person who makes or accepts any payment in cash in excess of 500,000 rupees or an equivalent amount in foreign currency, or such other amount as may be prescribed, shall commit an offence.” Accordingly, pursuant to Section 8(1) of the Act, any person who commits such an offence “shall, on conviction, be liable to a fine not exceeding 10 million rupees and to penal servitude for a term not exceeding 20 years.”

All prices listed on this website are in MUR, unless specified otherwise. Promotions displayed on this website can be changed or withdrawn without prior notice. Blackout dates may apply.

Cancellations will not be processed unless we receive an official cancellation request by mail at mru.resa@beachcomber.com .

Once you have cancelled a booking via email, you will receive an email to confirm your cancellation at the e-mail address you provided at the time of booking.

To prevent any fraud, refunds (when applicable) will only be made to the credit card used to secure the booking.

Year round for all hotels and room types EXCEPT during Prime season (i.e. : 20 December 2023 – 8 January 2024 inclusive for Royal Palm and Dinarobin & Paradis villas / 24 December 2023 to 2 January 2024 for Dinarobin Beachcomber, Paradis Beachcomber and Trou aux Biches Beachcomber / 26 December 2023 to 2 January 2024 inclusive for all other hotels and other room categories)

Payment conditions:

  • A deposit of 50% of the total amount due is required to confirm and secure your booking
  • The remaining balance should be settled directly at hotel upon arrival
  • In case of “Non-Refundable” offer, 100% of the total amount due will be required to confirm and secure your booking

Cancellations and amendments to confirm bookings are subject to the following fees:

  • No cancellation fee for stays cancelled up to 3 days prior to arrival
  • Cancellation as from 3 days prior to arrival : 100% of the amount deposited will be charged
  • No show: 100% of the amount deposit will be charged
  • Unexpected departures: no refund for nights booked
  • “Non-Refundable” offer: no refund for nights booked

All prices listed on this website are in MUR, unless specified otherwise. Promotions displayed on this website can be changed or withdrawn without prior notice. Blackout dates may apply.

Cancellations will not be processed unless we receive an official cancellation request by mail at mru.resa@beachcomber.com .

Once you have cancelled a booking via email, you will receive an email to confirm your cancellation at the e-mail address you provided at the time of booking.

To prevent any fraud, refunds (when applicable) will only be made to the credit card used to secure the booking.

Year round for all hotels and room types EXCEPT during Prime season (i.e. : 20 December 2023 – 8 January 2024 inclusive for Royal Palm and Dinarobin & Paradis villas / 24 December 2023 to 2 January 2024 for Dinarobin Beachcomber, Paradis Beachcomber and Trou aux Biches Beachcomber / 26 December 2023 to 2 January 2024 inclusive for all other hotels and other room categories)

Payment conditions:

  • A deposit of 50% of the total amount due is required to confirm and secure your booking
  • The remaining balance should be settled directly at hotel upon arrival
  • In case of “Non-Refundable” offer, 100% of the total amount due will be required to confirm and secure your booking
    Cancellations and amendments to confirm bookings are subject to the following fees:

No cancellation fee for stays cancelled up to 3 days prior to arrival

  • Cancellation as from 3 days prior to arrival : 100% of the amount deposited will be charged
  • No show: 100% of the amount deposit will be charged
  • Unexpected departures: no refund for nights booked
  • “Non-Refundable” offer: no refund for nights booked

Year round EXCEPT from 20th December 2023 to 8th January 2024 inclusive (all hotels excluding villas at Dinarobin Beachcomber and Paradis Beachcomber)

Payment conditions:

  • A deposit of 50%* of the total amount due is required to confirm and secure your booking
  • The remaining balance should be settled directly at hotel upon arrival
  • In case of “Non-Refundable” offer, 100% of the total amount due will be required to confirm and secure your booking

*Conditions apply depending on country of residence.

Cancellations and amendments to confirm bookings are subject to the following fees:

  • No cancellation fee for stays cancelled up to 8 days prior to arrival
  • Cancellations as from 7 days prior to arrival: 100% of the total amount will be charged
  • No show: 100% of the amount deposit will be charged
  • Unexpected departures: no refund for nights booked
  • “Non-Refundable” offer: no refund for nights booked

Cancellations and no-show for Royal Palm Beachcomber Luxury:

For Junior Suites, Tropical Suites, Ocean Suites and Romance Suites only 

  • 7 days or less prior to arrival 100% cancellation fee on whole stay
  • No-Show 100% cancellation fee on whole stay
  • Unexpected departure 100% cancellation fee on the unused nights
  • Name changes will be accepted 7 days prior to arrival

Cancellation fees are applicable on room rates, meal supplements and offers as well as on any other package which has been prepaid (e.g. : wedding package)

For Palm Suites, Penthouse, Presidential Suites and Royal Suite only 

  • 21 days or less prior to arrival 100% cancellation fee on whole stay
  • No-Show 100% cancellation fee on whole stay
  • Unexpected departure 100% cancellation fee on the unused nights
  • Name changes will be accepted 7 days prior to arrival

Cancellation fees are applicable on room rates, meal supplements and offers as well as on any other package which has been prepaid (e.g. : wedding package)

PRIME SEASON: from 20th December 2023 to 8th January 2024 inclusive

Payment conditions:

  • A deposit of 50%* of the total amount due is required to confirm and secure your booking
  • The remaining balance should be settled by 15th November

*Conditions apply depending on the country of residence.

Cancellation and no-show policy (20th December 2023 to 8th January 2024)

All hotels excluding Paradis Beachcomber and Dinarobin Beachcomber Villas

  • 45 to 31 days prior to arrival: 25% fee of the amount of the whole stay will be charged
  • 30 days or less to arrival: 100% fee of the amount of the whole stay will be charged
  • No show: 100% fee of the amount of the whole stay will be charged
  • Unexpected departure: 100% fee on the unused nights

Please note that cancellation charges for prime season are calculated on a nightly basis and are not governed by arrival date. Even if a stay begins prior to prime, the prime dates will incur cancellation charges once cancellation was within the timescale above.

Payment Conditions for Dinarobin & Paradis Villas (all year-round excluding 20th December 2023 to 8th January 2024):

  • Upon confirmation: 50% deposit will be required to confirm and secure the booking
  • 45 days prior arrival: 100% payment will be required

Paradis Beachcomber and Dinarobin Beachcomber Villas (20th December 2023 to 8th January 2024)

  • Prior 60 days: 15% fee of the amount of the whole stay will be charged
  • Between 59- and 49-days prior arrival: 60% of the amount of the whole stay will be charged
  • 44 days or less prior arrival: 100% of the amount of the whole stay will be charged
  • No show: 100% fee of the amount of the whole stay will be charged
  • Unexpected departure: 100% fee on the unused nights

Cancellations & amendments to confirm bookings are subject to the following fees (all year-round excluding 20th December 2023 to 8th January 2024):

  • Cancellations 45 to 15 days prior to arrival: 50% of the total amount will be charged
  • Cancellations 14 days or less prior to arrival: 100% of the total amount will be charged
  • No show: no refund for nights booked
  • Unexpected departures: no refund for nights booked
  • “Non-Refundable” offer: no refund for nights booked

Please note that cancellation charges for prime season are calculated on a nightly basis and are not governed by arrival date.  Even if a stay begins prior to prime, the prime dates will incur cancellation charges once cancellation was within the timescale above.

PRIME SEASON:  All hotels and room categories excluding Royal Palm, Paradis villas and Dinarobin villas (i.e. 27th December 2023 to 2nd January 2024 inclusive)

Payment conditions:

  • A deposit of 50% of the total amount due is required to confirm and secure your booking
  • The remaining balance should be settled by 15th November
  • For bookings as from the 16th of November a 100% deposit is required
     

Cancellations & amendments to confirm bookings are subject to the following fees:

  • Cancellations 7 days or less prior to arrival: 100% of the total amount will be charged
  • No show: no refund for nights booked
  • Unexpected departures: no refund for nights booked
  • “Non Refundable” offer: no refund for nights booked


PRIME SEASON: Royal Palm, Paradis villas and Dinarobin villas from 20th December 2023 to 8th January 2024 inclusive for:

Payment conditions:

  • A deposit of 50% of the total amount due is required to confirm and secure your booking
  • The remaining balance should be settled by 15th November
  • For bookings as from the 16th of November a 100% deposit is required
     

Cancellations & amendments to confirm bookings are subject to the following fees:

  • Cancellations between 60 and 45 days prior arrival: 50% of the total amount will be charged
  • Cancellations 44 days and less prior to arrival : 100% of the total amount will be charged
  • No show: no refund for nights booked
  • Unexpected departures: no refund for nights booked
  • “Non Refundable” offer: no refund for nights booked
     

Please note that cancellation charges for prime season are calculated on a nightly basis and are not governed by arrival date.  Even if a stay begins prior to prime, the prime dates would incur cancellation charges once cancellation was within the timescale above.

For all stays between 27th December 2023 and 8 January 2024

Royal Palm

  • 7 nights for the following categories: Junior Suite and Ocean Suites (No check out between 26th and 31st December 2023 inclusive)
  • 10 nights for the following categories: Tropical Suite, Romance Suite, Palm Suite, Penthouse, Presidential Suite, Royal Suite (No check out between 26th and 31st December 2023 inclusive)

For all stays falling on nights 29th, 30th and 31st December 2023

Dinarobin

  • 7 nights for the following categories: Junior Suites, 2-Bedroom Family Suites, 2-Bedroom Senior Family Suite Beachfront, Zen Suites, Zen Suites Beachfront, Zen Senior Suite Beachfront, Senior Suite Beachfront
  • Villas – 12 nights (No check out between 26th and 31st December 2023 inclusive)

Paradis

  • 7 nights for the following categories:  Paradis Bay View, Junior Suite, Junior Suite Groundfloor, Paradis Beachfront, Junior Suite Beachfront, 2-Bedroom Family Suite
  • 10 nights for the following categories: Senior Suite Beachfront, Paradis Suite Beachfront, 2-Bedroom Paradis Family Suite Beachfront,  Paradis Luxury Family Suite Beachfront, 2-Bedroom Family Suite Beachfront, 2-Bedroom Senior Family Suite Beachfront
  • Villas and Presidential Villa – 12 nights (No check out between 26th and 31st December 2023 inclusive)

Trou aux Biches

  • 7 nights for the following categories: Junior Suites, Tropical Junior Suites, , 2-Bedroom Family Suites
  • 9 nights for Pool Villas, Beachfront Suites with Pool, Beachfront Senior Suites with Pool

Shandrani – 6 nights

Victoria –  6 nights

Canonnier – 6 nights

Mauricia – 6 nights

For stays between 23 March and 14 April 2024 and 15 October and 15 November 2024.

  • Dinarobin Villa - 7 nights
  • Paradis Villa and Presidential Villa – 7 nights

For all stays until December 2024:

  • A minimum of 2 nights is required.

For all stays falling on nights 23, 24, 25, 26, 27 and 28 December 2023:

  • A minimum of 3 nights is required.

For all stays falling on nights 29, 30 and 31 December 2023:

Royal Palm

  • 7 nights for the following categories: Junior Suite and Ocean Suites
  • 10 nights for the following categories: Tropical Suite, Romance Suite, Palm Suite, Penthouse, Presidential Suite, Royal Suite
     

Dinarobin

  • 7 nights for the following categories: Junior Suites, 2-Bedroom Family Suites, 2-Bedroom Senior Family Suite Beachfront, Zen Suites, Zen Suites Beachfront, Zen Senior Suite Beachfront, Senior Suite Beachfront
  • Villas – 12 nights (No check out between 26th and 31st December 2023 inclusive)
     

Paradis

  • 7 nights for the following categories:  Paradis Bay View, Junior Suite, Junior Suite Groundfloor, Paradis Beachfront, Junior Suite Beachfront, 2-Bedroom Family Suite
  • 10 nights for the following categories: Senior Suite Beachfront, Paradis Suite Beachfront, 2-Bedroom Paradis Family Suite Beachfront,  Paradis Luxury Family Suite Beachfront, 2-Bedroom Family Suite Beachfront, 2-Bedroom Senior Family Suite Beachfront
  • Villas and Presidential Villa – 12 nights (No check out between 26th and 31st December 2023 inclusive)
     

Trou aux Biches

  • 7 nights for the following categories: Junior Suites, Tropical Junior Suites, , 2-Bedroom Family Suites
  • 9 nights for Pool Villas, Beachfront Suites with Pool, Beachfront Senior Suites with Pool
    Shandrani – 6 nights

Victoria –  6 nights

Canonnier – 6 nights

Mauricia – 6 nights

For all stays falling on nights 1, 2, 3, 4, 5, 6 and 7 January 2024:

  • A minimum of 3 nights is required.
  •  

For all stays falling on nights 9, 10 and 11 February 2024:

  • A minimum of 3 nights is required.

For stays between 23 March and 14 April 2024 and 15 October and 15 November 2024.

  • Dinarobin Villa - 7 nights
  • Paradis Villa and Presidential Villa – 7 nights

No show

In case of “no show” New Mauritius Hotels Ltd will charge the applicable cancellation fees (depending on the seasonality) as per the general Terms and Conditions.

Delays / extensions of stays:

Clients arriving on delayed flights but leaving on scheduled date of departure: New Mauritius Hotels Ltd will charge the full amount of the stay.

As compensation, the hotel will offer the following depending on the meal plan and hotel:

  • For clients who have booked Bed, Breakfast and dinner (MAP):   A complimentary lunch for each dinner not taken (due to the delayed flights)
  • For clients who have booked the optional All Inclusive at Victoria Beachcomber Resort & Spa, Mauricia Beachcomber Resort & Spa, Canonnier Beachcomber Golf Resort & Spa or for those who are staying at Shandrani Beachcomber Resort & Spa on all inclusive: A credit of Rupees (MUR) 1200 per adult & Rupees (MUR) 900 per child (12 – 17 years old) against extras (food & beverage) for every full day not utilized (due to delayed flights)
  • For clients who have chosen the optional All Inclusive at Trou aux Biches Golf Resort & Spa : a credit of MUR 1500 per adult and MUR 1100 per child (12-17 years old) against extras (food & beverage) for every full day not utilized (due to delayed flights)
  • For clients who have chosen the optional "Escape Package" at Dinarobin Beachcomber Golf Resort & Spa , Paradis Beachcomber Golf Resort & Spa: A credit of  Rupees (MUR) 1 200 per adult & Rupees (MUR) 900 per child, (12-17 years old), against extras (food & beverage) for every full day not utilized, (due to the delayed flights)
  • No compensation will be given to clients booked on Bed and Breakfast

Clients arriving on delayed flights but spending the number of nights originally booked at the hotel  (i.e. Leaving at a later date)

  • The hotel will charge for the whole stay with no compensation.

Clients arriving on scheduled date but extending their stay at the hotel due to non-operating flights

  • The hotel will charge 50% of the public rate for the extra nights (as per the meal plan chosen by the client).      
  • This is to be paid directly at hotel before departure.

All websites designed by and managed by Beachcomber Hotels may feature links to other sites operated by third parties. Beachcomber Hotels is not responsible for the privacy practices or the content of such web sites.

While every precaution has been taken, we cannot ensure that a third party will not unlawfully access private details and we advise you to take all necessary precautions and suggest that you do not permit others to access your personal codes or passwords.

  • No discount will be granted to guests staying at hotel during a cyclone.
  • No cancellation fee for stays cancelled up to 3 days prior to arrival.

Kindly note that prices displayed on our website are subject to change in the course of the season and may differ from prices published elsewhere. When using our website, you accept that prices published elsewhere may differ from yours at the time of booking.

Subject to our confirmation, and also to your provision of valid and correct credit card details for payment, your reservation will be irrevocably binding upon your clicking on “Confirm” on our website.

As we will send you a confirmation of your reservation by email, it is your duty to provide us with an accurate email address. Such confirmation will usually be made within 48 business hours after you submitted your reservation. If your reservation is not accepted, we will make every effort to provide you with a comparable alternative, which you are free to accept or decline. Our confirmation email will serve as proof of valid reservation and will contain relevant information about the reservation and particulars of the hotel concerned. If you do not receive such a confirmation, please notify us by e-mail at bookings@beachcomber.com.

Please read and check carefully all the information contained in our confirmation email to ensure that it conforms to your reservation. You are required to present our confirmation email when checking-in at the hotel, in addition to a valid passport.

We suggest you inform yourself about the entry/visa requirements before making your reservation.

NEW MAURITIUS HOTELS LTD (Mauritian-based Company listed on the Mauritius Stock Exchange SEMDEX) operates under the trade name Beachcomber Hotels.

BRN – C06001439
VAT – 20011029 |
Beachcomber Hotels & Resorts
Beachcomber House - Botanical Garden Street
74213. Curepipe
Mauritius
www.beachcomber-hotels.com 
+230.601.9000

Última actualización: Marzo 2024